1. Introduction
This Privacy Policy explains how VAMSI TRADE LTD ("we", "us", or "our") collects, uses, discloses, and safeguards your personal data when you visit our website https://uroferon.life or place an order for UROFERON products.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable national data protection laws in the countries where we operate: Bulgaria, Spain, Slovakia, Hungary, Latvia, Romania, Slovenia, Croatia, and Lithuania.
Data Controller: VAMSI TRADE LTD, Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria. Email: feedback@vamsi.bg
2. Personal Data We Collect
We collect the following categories of personal data:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity & Contact | Name, surname, phone number | Order processing and delivery |
| Delivery Information | Delivery address | Shipping your order |
| Order History | Products purchased, order date | Order management and customer support |
| Technical Data | IP address, browser type, device information | Website functionality and analytics |
| Cookies & Tracking | Cookie identifiers, browsing behaviour | Analytics, personalisation, and marketing |
3. How We Use Your Personal Data
We process your personal data for the following purposes and legal bases:
- Performance of a contract (Art. 6(1)(b) GDPR): Processing your order, arranging delivery, and providing customer support.
- Legitimate interests (Art. 6(1)(f) GDPR): Improving our website, preventing fraud, and ensuring network security.
- Consent (Art. 6(1)(a) GDPR): Sending marketing communications and using non-essential cookies, where you have given your explicit consent.
- Legal obligation (Art. 6(1)(c) GDPR): Complying with applicable tax, accounting, and consumer protection laws.
4. Data Sharing and Disclosure
We may share your personal data with:
- Delivery partners: Courier companies to deliver your order.
- Payment processors: Only if applicable (cash on delivery is our primary payment method).
- IT service providers: Hosting, analytics, and email service providers who process data on our behalf under data processing agreements.
- Legal authorities: Where required by law or to protect our legal rights.
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5. International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
- Order data: Retained for 5 years to comply with tax and accounting obligations.
- Marketing consent records: Retained until you withdraw consent.
- Technical and analytics data: Retained for up to 26 months.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at feedback@vamsi.bg. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
9. Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), access controls, and regular security assessments.
10. Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: feedback@vamsi.bg
- Address: VAMSI TRADE LTD, Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria
You also have the right to lodge a complaint with your local data protection authority.