1. Overview
This Return & Refund Policy applies to all purchases of UROFERON dietary supplement products made through the website https://uroferon.life.
As an EU consumer, you have strong statutory rights when shopping online. This policy explains those rights and how to exercise them.
Seller: VAMSI TRADE LTD, Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria. Email: feedback@vamsi.bg
2. Your Right of Withdrawal (14 Days)
Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase within 14 calendar days from the day you (or a third party indicated by you) receive the product, without giving any reason.
1 Notify Us
Send us an email at feedback@vamsi.bg within 14 days of receiving your order. Include your order number and a clear statement that you wish to withdraw from the contract. You may use the model withdrawal form below, but it is not mandatory.
2 Return the Product
Send the product back to us within 14 days of notifying us. The product must be returned in its original packaging, unused, and in the same condition as you received it. You are responsible for the cost of return shipping.
3 Receive Your Refund
We will issue your refund within 14 days of receiving the returned product (or proof of return, whichever is earlier). The refund will be made using the same payment method you used for the original transaction. If you paid cash on delivery, we will refund you via bank transfer.
3. Model Withdrawal Form
If you wish to use a model withdrawal form, you may use the following template (optional):
To: VAMSI TRADE LTD, Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria, feedback@vamsi.bg
I hereby give notice that I withdraw from my contract of sale of the following product: UROFERON, ordered on [DATE], received on [DATE].
Name of consumer: ________________
Address of consumer: ________________
Date: ________________ Signature: ________________
4. Conditions for Return
To qualify for a refund, the following conditions must be met:
- The product must be returned within 14 days of your withdrawal notification.
- The product must be in its original packaging and in a resellable condition.
- The product must not be used beyond what is necessary to inspect it.
- You must include proof of purchase (order number or receipt).
We may reduce the refund amount if the product shows signs of use beyond what is necessary to establish its nature and characteristics.
5. Non-Refundable Situations
The right of withdrawal does not apply to:
- Products that have been opened, used, or damaged after delivery (unless the damage was caused by us or the courier).
- Products that are not in their original packaging.
- Products returned after the 14-day withdrawal period.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at feedback@vamsi.bg. We will arrange a replacement or a full refund, including any shipping costs. This is in addition to your statutory rights under EU consumer law.
7. Refund Timeline
| Step | Timeframe |
|---|---|
| Notify us of withdrawal | Within 14 days of receiving the product |
| Return the product | Within 14 days of notification |
| We process the refund | Within 14 days of receiving the returned product |
| Refund appears in your account | Depends on your payment provider (typically 3–10 business days) |
8. Return Shipping
You are responsible for the cost of returning the product, unless the product is defective or was sent in error. We recommend using a trackable shipping method and retaining proof of postage, as we cannot be responsible for returns lost in transit.
Return address:
VAMSI TRADE LTD
Vrazdebna kvartal, 8th Street, No. 108
Sofia, Bulgaria
9. Contact
For any questions regarding returns or refunds, please contact us:
- Email: feedback@vamsi.bg
- Address: VAMSI TRADE LTD, Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria